POST SALES SERVICES
Implement your solutions for optimal success!
Our team of experienced professionals will implement your solutions ON-SITE, train your customer's users and follow up to ensure adoption and proper usage. We can handle our solutions' logistical needs as well - from inventory management, secured shipping & freight, repairs & replacements and maintenance work - all within the US, without the hassles of international shipping!
Please get in touch with us today to learn how Bridgehead Solutions, LLC can help your future success.
SOLUTION IMPLEMENTATION
Professional deployment of your solutions at your customer's site, from business requirement definition thru user training, rollout, usage audit and adoption.
Implementation projects can take weeks if not months. Instead of flying your indispensable employees half way around the globe, incurring travel costs and hassles (not to mention loss of valuable time), let our professional consultants handle your solution's deployment at your customer's site! We'll be your "remote hands", or as we like referring to it: your US boots on the ground!
CUSTOMER SUPPORT DEPLOYMENT
Deploy a fully functional, US-based Customer & Technical Support organization
Hit the ground running with a fully functional Customer & Technical Support solution that addresses your customers' needs!
We will build a robust Customer & Technical Support system, tailored to your company, solutions and customers, ready to go when you are!
Your new KCS (Knowledge Centered Support) system includes a powerful knowledge base that will serve your customers and support agents, multiple channels (including email, chat, phone and social media) and can even be pre-staffed with LIVE, US-based agents!
Your next RFx response to the question: "does your solution have a fully functional, US-based support" can be YES!
SOLUTION LOGISTICS
Getting your solution to your customers NOW
Our logistics service includes warehousing, inventory management, secure domestic shipping & freight, repairs & replacements, maintenance & upgrades - all performed in the US, as close to your customer as possible.
If needed, we can perform on-site repairs for your customer, advance replacements of products to minimize downtime and leveraging OEM warranties where applicable, on your behalf.